Reference

How lm393 Handles Your Personal Information

Your account with lm393 involves real payment rails — bKash, Nagad, Rocket — and we take seriously what data we collect and why. This policy covers what we hold, how we use it, and what you can do about it.

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lm393 How lm393 Handles Your Personal Information
DATA HANDLING

How We Protect and Manage Your Information

Account Security

Your account is protected with password hashing and session controls. We flag logins from unrecognised devices and may prompt an OTP verification step before granting access.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage non-essential cookies through the cookie banner on your first visit.

Retention and Deletion

Account data is kept while your account is open. After closure, we hold records for the period required under applicable rules, then delete or anonymise them. You can request early deletion where local law permits.

Your Rights

You can request a copy of the data we hold on you, ask us to correct inaccuracies, or request deletion. Contact our support team via email or live chat to start that process.

PRIVACY CONTACT

Reach Us About Your Data

Email Support Send your data access or deletion request to our support email. Include your registered account details so we can locate your record and respond promptly.
Live Chat Open the chat window from your account dashboard to speak with our team directly about any privacy concern, including how your bKash or Nagad payment data is stored.
Account Settings Some data preferences — like marketing communications — can be adjusted directly inside your account settings without contacting support at all.

Common Questions About Your Privacy

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also log device and session data to keep your account secure.

We share only what payment processors need to complete your transaction. We do not sell your personal data. No marketing third party receives your account details without your consent.

We retain records for a period after closure as required by applicable rules, then delete or anonymise them. The exact period depends on the type of data and your region.

Yes. Contact our support team by email or live chat with your registered account details. We will locate your record and provide a copy within a reasonable timeframe.

Send a deletion request through email support or live chat. Where local law permits, we will remove your data after completing any mandatory retention period tied to your account.

We use session cookies for login and analytics cookies to improve the lobby experience. Non-essential cookies can be managed through the cookie banner shown on your first visit to the site.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.